Delivery & Returns
UK Delivery
​FREE delivery on all UK mainland orders.
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The whole team here at English Woods work really hard to make sure your order is delivered as quickly as possible. It's one of our top priorities.
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Orders placed before midday are usually dispatched the same day. We use a number of couriers including UPS and Royal Mail and you will usually receive your parcel in 2 days.
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Sometimes orders take a little while to process. After all, we're dealing with a natural material, not a standardised, 'off the shelf' product.
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International Delivery
International orders are dispatched within 1 working day, with FedEx or UPS and usually take between 3-8 days to arrive depending on destination. Any import duty or taxes are the responsibility of the customer not English Woods
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We ship orders across the world and do so almost every day. If you're not in the UK, just place your order in the basket and continue through the checkout process. If we ship to your country, the cost will be displayed automatically.
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We love to see where our parcels go and keep a map in the office with a pin in every country where we have customers.
Returns
We always do our very best to ensure you get exactly what you’ve ordered. If there is a problem and you're not satisfied with your order, please get in touch and let us know why. We will sort it out with either a replacement or a refund.
If you've just changed your mind and want to return your order, that’s fine. You have 14 days from the date of purchase to do so at your expense. The goods must be complete, unused and in good resalable condition. We will then issue a refund via the original payment method used.